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Help Desk / FAQ

HELP DESK / Frequently Asked Questions
For urgent queries, please call (02) 8068 4545 or 0408 957 798.

How do I Order Online?
1) Just add the desired items to your cart by pressing.
"ADD TO CART"

2) Click "CONTINUE SHOPPING" if you want other products


3) Once you have everything you want Click "CHECKOUT"


4) Click "CONTINUE AS GUEST"


5) Add Details & Click "CONTINUE TO SHIPPING OPTIONS"


6) Check all details are Correct & Click "CONTINUE TO SHIPPING OPTIONS"


6) Select Shipping  Method
7) Click "CONTINUE TO PAYMENT"


8) Choose payment Method Enter Details & Press "COMPLETE YOUR ORDER"





9) You will then get Confirmation & Confirmation email confirming your order. we will recieve your order & send out ASAP.

 

How can I pay for my order?
For Australian Customers we accept Visa, Mastercard and American Express (no surcharge) as well as Paypal, Direct Bank Deposit, Cash. We also execpt payment over the phone.

For International Customers we only accept Credit card (e.g. Visa, Mastercard, Amercian Express no surcharge) and Paypal via our website.

 

How can I change my order to my local currency?
1) If you're not shopping in Australian Currency Click on "CHANGE CURRENCY" (Top Right of Site )


How Can I Calculate Shipping?

1) Just add the desired items to your cart by pressing.
"ADD TO CART"

2) Click "CONTINUE SHOPPING" if you want other products

3) After all products selected you will be taken back to "Shopping Cart:. Click on:
Shipping: "CALCULATE"  (Top right under Summary)


  4) Add your ZIp Code/ Postcode and Country and press "APPLY"
"

This will give you shipping cost options in the currency you've chosen.
If *International orders are not charged Australian GST Tax (10%) which equates to a 10% product discount. This is automatically deducted on our payment page on checkout.
Find out more on shipping here
 

Can I return a product if its the wrong size or get refunded?
If you chose the wrong size or If you have a faulty product you can return the item for a replacment or money back guarantee as long as it is undamaged (wrong size) or there is a reasonable reason for refund. Find out more on out return/ exchange/ refund policy here:


Do you ship overseas?
Every country, every day.
See more on Shipping here


How long wil my order take?
We ship your order out same or next business day so it should arrive 1-2 days after your purchase for Australian Orders. Overseas orders 4-10 Working Days. See more on Shipping here


Is it safe to use my credit card over the internet?
Safer than going to the bank! The 128 bit encryption codes we use are as good as any bank. All information is kept private and confidential.


I don't have a credit card or paypal, how can I make a purchase?
No problems. We also accept Direct bank deposit for Australian orders or Western Union for Overseas Orders. You can pay cash/Credit Card when you pick up from our retail shop:

Bodyboard King
2/722 Pittwater Rd
Brookvale NSW 2100
Further details here

For urgent queries, please call (02) 8068 4545 or 0408 957 798.
 

© 2017 Bodyboard King Pty Ltd. All rights reserved.